Answering Services That We Offer

Answering incoming lines and taking messages or providing receptionist overflow services.

Call Handling, Message Taking, Time Sensitive vs. Per Call Billing, Auto Answer and Specialized Greetings,
Call Control, Call Etiquette, Tele-Messaging Attendant Training, TAS made easy, Privacy.

R.S.V.P. RESPONSE LINE

Planning a party? Hosting a celebration? Saying so-long to a retiring collegue? Need a R.S.V.P service?

Let Relay Communications Center /Answering Services Of Long Island take the hassle out of R.S.V.P. invitations and
help you keep track of who has responded and who has not.

We can call those who have not responded to inquire their intentions with regard to your invitation.

Celebrities have used our services over the years with great success and we strive to keep guest lists completely confidential.

EMERGENCY DISPATCHING

Doctors, Lawyers, Plumbers, Contractors, Oil Companies, HVAC, Street Lighting, Security, and more…

Sound files sent to your e-mail to listen to caller’s messages on your computer.
Radio / Mobile – Hand Held Radio and Base Station Dispatching / all types.
Direct phone call from our call center to relay messages to you or messages to your pre-determined location.
E-mail, receive messages via e-mail.
Voice Mail, Our Call Attendant or your customer can leave a voice mail that you can retrieve using a pass code.
Daily Reports Vs. Real Time You can have your messages grouped and sent at one time daily or as each call arrives.
Text Messaging, of course all your messages can be batched texted to your team/customers.

WHISTLE BLOWER HOTLINE SERVICES

Calling to report an action that may be inappropriate is not easy and needs to be kept confidential.

Our Whistle Blower Hotline service can help make whistle blower calls easy and secure.

Holiday specials are available one month prior to the holiday requested. These services are valuable when your business closes and/or has variable hours of operation during specific holidays and coverage is needed during these times.

Record a professional, personalized company greeting that your customers will hear when calling or if a caller has to be put on hold while locating an “oncall” technician. Tell them about upcoming events, new services or let them know how much you appreciate their call with Call Appreciation announcements.

PROPERTY MANAGEMENT

Calls from estates, apartment buildings, offices, retail stores, shopping centers, and more are processed to obtain location, client name, nature of problem, dispatching to personnel on call, detailed information transmitted to designated company.

MEDICAL DOCTOR LOCATOR & PATIENT INFO LINE

Finding a Doctor is how we got started. Medical staff and patients who needed a Doctor relied on on our service since 1968 when we help to develop the first ‘talking’ pager with Motorola. – HIPAA Compliant –

This service is great for Group Homes and other medical facilities who need check in services and ‘alert’ services for
their patients and clients.

2-WAY RADIO SERVICES & DISPATCHING

Two-Way Radios have become increasingly popular due to the advantages of unit to unit and instant accessibility for instant communication. Antenna’s and Transmitters and Repeater Systems are important with keeping up with communication needs: Construction Sites, Schools, Disaster Recovery and more. Fire Department requirements are demanding, but we can install communication and Tele-communication systems to help meet their needs. Buy or Rent equipment; use our FCC license or yours; use our radio system or yours. Complete FCC license review and processing. Consulting services available.

GREAT FOR:

School Security Systems / Personnel Back Up
Taxi’s
Fire and Police
Ambulance
Oil and Gas
Large Fleets
Community Watch-Dog Groups

BED & BREAKFAST HELP DESK SERVICES

This valuable service offers your guests the flexibility to acquire assistance fast and easy while staying at your facility and/or making reservations.

Help Desk Services
Hotel Reservation Confirmations
Emergency Help Desk and Assistance
Guest Notification and Follow-up

PROFESSIONAL INBOUND CALL CENTER COURTESY STAFF AND CALL ATTENDANTS QUALITY SERVICE AND HIGH TECH COMPUTER SYSTEMS MANAGEMENT TEAM ON EVERY SHIFT FAST DELIVERY OF MESSAGES PRIVATE CALL PHONE NUMBERS	Answering Services of Long Island Over 50 years in business and still growing

HOME SERVICES HISTORY EMPLOYMENT CONTACT COVERAGE AREA
Answering incoming lines and taking messages or providing receptionist overflow services. Call Handling, Message Taking, Time Sensitive vs. Per Call Billing, Auto Answer and Specialized Greetings, Call Control, Call Etiquette, Tele-Messaging Attendant Training, TAS made easy, Privacy. R.S.V.P. RESPONSE LINE Planning a party? Hosting a celebration? Saying so-long to a retiring collegue? Need a R.S.V.P service? Let Relay Communications Center /Answering Services Of Long Island take the hassle out of R.S.V.P. invitations and help you keep track of who has responded and who has not. We can call those who have not responded to inquire their intentions with regard to your invitation. Celebrities have used our services over the years with great success and we strive to keep guest lists completely confidential. EMERGENCY DISPATCHING Doctors, Lawyers, Plumbers, Contractors, Oil Companies, HVAC, Street Lighting, Security, and more… Sound files sent to your e-mail to listen to caller’s messages on your computer. Radio / Mobile – Hand Held Radio and Base Station Dispatching / all types. Direct phone call from our call center to relay messages to you or messages to your pre-determined location. E-mail, receive messages via e-mail. Voice Mail, Our Call Attendant or your customer can leave a voice mail that you can retrieve using a pass code. Daily Reports Vs. Real Time You can have your messages grouped and sent at one time daily or as each call arrives. Text Messaging, of course all your messages can be batched texted to your team/customers. WHISTLE BLOWER HOTLINE SERVICES Calling to report an action that may be inappropriate is not easy and needs to be kept confidential. Our Whistle Blower Hotline service can help make whistle blower calls easy and secure. HOLIDAY CLOSINGS & GREETINGS Holiday specials are available one month prior to the holiday requested. These services are valuable when your business closes and/or has variable hours of operation during specific holidays and coverage is needed during these times. Record a professional, personalized company greeting that your customers will hear when calling or if a caller has to be put on hold while locating an “oncall” technician. Tell them about upcoming events, new services or let them know how much you appreciate their call with Call Appreciation announcements. PROPERTY MANAGEMENT Calls from estates, apartment buildings, offices, retail stores, shopping centers, and more are processed to obtain location, client name, nature of problem, dispatching to personnel on call, detailed information transmitted to designated company. MEDICAL DOCTOR LOCATOR & PATIENT INFO LINE Finding a Doctor is how we got started. Medical staff and patients who needed a Doctor relied on on our service since 1968 when we help to develop the first ‘talking’ pager with Motorola. – HIPAA Compliant – This service is great for Group Homes and other medical facilities who need check in services and ‘alert’ services for their patients and clients. 2-WAY RADIO SERVICES & DISPATCHING Two-Way Radios have become increasingly popular due to the advantages of unit to unit and instant accessibility for instant communication. Antenna’s and Transmitters and Repeater Systems are important with keeping up with communication needs: Construction Sites, Schools, Disaster Recovery and more. Fire Department requirements are demanding, but we can install communication and Tele-communication systems to help meet their needs. Buy or Rent equipment; use our FCC license or yours; use our radio system or yours. Complete FCC license review and processing. Consulting services available. GREAT FOR: School Security Systems / Personnel Back Up Taxi’s Fire and Police Ambulance Oil and Gas Large Fleets Community Watch-Dog Groups BED & BREAKFAST HELP DESK SERVICES This valuable service offers your guests the flexibility to acquire assistance fast and easy while staying at your facility and/or making reservations. Help Desk Services Hotel Reservation Confirmations Emergency Help Desk and Assistance Guest Notification and Follow-up COMPLETED CALL PROCESSING After receiving calls, providing options for delivery, i.e. immediate texting, computer transferring, or e-mail DETAILED REPORTS All messages e-mailed instantly and/or at requested specific times. Optional 2-way Text Messaging to multiple units available. Optional customized reports available upon request. CUSTOMIZABLE SERVICES If you need something more suited to your company, our services can be fully customized to fit your needs. Contact us today to learn how our services can be all you company needs.
TRADITIONAL A constantly ringing phone is good for business but not when you are trying to get work done. Our traditional answering service will answer your calls with the highest level of customer service and professionalism. You can receive your messages via text, email or call-in. EMERGENCY Your customers need you in a moment’s notice. Suddenly, they are out of fuel, don’t have heat or air conditioning, leaking pipes, backed up toilet, the power is out or even an accident, your customers need to contact you. AFTER HOURS Don’t lose business because you are closed or away on vacation. We are here to answer your phone. You will be notified when people need your services. Our professional and friendly staff answer your calls, every hour of every day. Answering Services Of Long Island is a division of Relay Communication Center, Inc. CLIENT CALLS A caller dials your number. The call is routed to Answering Services of Long Island. GREETED BY OUR OPERATORS When the call is received our operators answer as if they are your own receptionists. Your company’s brand remains intact when our receptionists answer with your approved custom greeting. WE TAKE ACTION Based on your instructions, the receptionist will take a message, e-mail and text it, forward the call etc… whatever we have been instructed to do will be done.

Contact Us /Office Location: Answering Services Of Long Island 145 B Griffing Ave. Riverhead, NY 11901 631-727-8300 info@answeringservicesoflongisland.com www.answeringservicesoflongisland.com Proud subscriber of:
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Answering Services of Long Island

TRADITIONAL

EMERGENCY

AFTER HOURS

CLIENT CALLS

GREETED BY OUR OPERATORS

WE TAKE ACTION

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